Distance selling and marketing: 21 FAQs
What kinds of selling count as distance selling?Are any types of business excluded from the distance selling regulations?Does it count as distance selling if we have had face-to-face contact with the...
View ArticleDistance selling
If your business sells to individual consumers (rather than other businesses) at a distance: for example, by mail order, the internet, email, fax or over the telephone — you must comply with the...
View ArticleYour email marketing and anti-spam law
If you use email marketing, make sure you're up to speed on anti-spam law. This factsheet is designed to make it quick and easy to understandWhat anti-spam law doesAnti-spam law restricts the sending...
View ArticleDealing with an agent
What is an agent?An agent is someone who acts on your behalf to negotiate sales of your products or services, and can bind you legally. Although an agent may arrange a sale, the sale contract will be...
View ArticleDealing with a distributor
Using a distributor can be an effective way to grow your business, reach new markets or launch new products quickly. However, like any business relationship, you need to manage it carefully to reap the...
View ArticleAgents and distributors: 29 FAQs
What is the difference between an agent and a distributor?Which is better — an agent or a distributor?How can I make sure the relationship works the way I want it to?Can someone become my agent without...
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Overseas customers – getting paid
Selling to overseas customers can be good for growth, but the majority of businesses are put off by serious fears they will end up with bad debts. Take the right precautions and know what to do if you...
View ArticleTrading online: 7 FAQs
What legal differences are there between selling online and traditional sales?What information do I need to provide, when and how?Can customers cancel purchases made online?How can I ensure that...
View ArticleLabelling and packaging: 18 FAQs
What information do we have to show on the label?How accurate must the information on a label be?Does the label of imported goods have to say where they come from?Are we allowed to label our goods as...
View ArticleUnfair trading, trade descriptions and pricing: 20 FAQs
What is unfair trading?What specific unfair trading practices are banned when dealing with consumers?What counts as a misleading or aggressive trading practice?What is the general prohibition of unfair...
View ArticleUnderstand legal issues for exporters
The legal issues involved with exporting for the first time, particularly outside the EU, can seem complicated. Import licences, restrictions, taxes and different product standards can all create...
View ArticleUnderstand legal issues for importers
Importing doesn't have to be difficult. Buying from a company based within the European Union is usually relatively straightforward. After all, you are the customer: most of the burden of making sales,...
View ArticleConsumer credit: 21 FAQs
Do we need a licence to offer credit to consumers?Do we need a licence to offer credit to businesses?Can we allow a customer to pay us later, but not charge the customer interest, without a...
View ArticleYour marketing database and the law
Review what data you collect, and why you need it.Ensure that you do not collect any unnecessary personal data; delete any unnecessary information from your records.Check whether you need to notify the...
View ArticleProduct liability: 23 FAQs
What products and services are covered by product liability laws?If I supply a defective product that damages someone, am I liable or is the producer?Who is responsible if several businesses are...
View ArticleApply online for an export licence
Apply online for a Standard Individual Export Licence (SIEL) using the Government’s SPIRE website (registration required).For more information on when you might need to apply for a licence and the...
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Free Tips for Exporting whitepaper
Many businesses keen to increase their sales choose to expand overseas – but branding in new international markets creates a range of issues that every business must consider. This free whitepaper...
View ArticleHow to plan for exporting
1. Contact UK Trade & Investment or your local Business Link to access the extensive range of advice and support they can offer.
View ArticleSocial media and the law: a checklist
Online social media platforms – such as blogs and networks like Facebook, LinkedIn and Twitter – have moved decisively into the business mainstream. This has happened rapidly and the law in this area...
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